Our couriers are contracted to pick up our collections boxes and transport them for recycling. They don’t stock or distribute boxes because they aren’t part of Call2Recycle.

We only accept batteries that are shipped in Call2Recycle boxes or pre-approved, properly permitted containers that meet U.S. DOT transportation requirements for shipping used batteries. The Call2Recycle box has the correct shipping address and tracking information for our auto-replenishment program. We use this information to alert us to send replacement kits.

It usually takes a few days for us to receive your shipment. Once we receive your box, we will send you a new kit immediately. There is a short delay between the time we receive your shipment and delivery of your boxes. But the boxes are on the way.

Contact Customer Service at 877.723.1297 who will ship you a new shipping label at no charge.

All Call2Recycle boxes come with a pre-paid, pre-addressed return shipping label. The shipping label indicates the designated shipper (FedEx or UPS) assigned to your location who will pick up your box. Just put the box out for the shipper’s next pickup. For customers with FedEx boxes, you can call FedEx to schedule a pickup at 1.800.463.3339 and say “Ground Return Pickup” when prompted.  UPS customers who do not have regularly scheduled pickups, please contact Customer Service at 877.723.1297 to arrange a ...