Most damaged batteries are lithium metal or lithium ion. If you have another battery chemistry that you think is damaged, contact Customer Service at 877.723.1297 for assistance.

Package the battery or device in a non-flammable material such as sand or kitty litter as soon as possible. Do not place these batteries in the trash or in a regular Call2Recycle collection container to avoid a safety hazard, such as a spark or fire. Further instructions can be found above.

Recalled batteries are classified by model, serial number, batch or lot. Manufacturers recall batteries that do not perform as expected and may present a safety hazard. Recalled batteries may not display any visible damage.

Defective batteries are those that affect the performance of a device, such as unexpected shutdowns. Defective batteries may not display any visible changes but have been identified by the manufacturer as not performing as expected.

A battery that is swollen, corroded, leaking or showing burn marks is considered damaged and hazardous to the public. Devices with damaged batteries often show swelling, corrosion or other physical damage in the area the battery is located.