Certifications & Audits

One of the program’s primary commitments as North America’s most comprehensive battery collection recycling program is to safely and efficiently transport batteries from participating collection locations to its approved network of sorters and processors.

Call2Recycle^® seeks third-party certification to meet the highest standards of responsible recycling, and is a member of CHWMEG for independent third-party auditing of facilities. In addition, Call2Recycle is the first battery recycling program to obtain Responsible Recycling^© (R2) certification.

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DOT Special Permit 14849
This special permit authorizes Call2Recycle to use its boxes for the transportation in commerce of certain batteries when transported for recycling or disposal.

DOT Special Permit (DDR) 16563
This special permit authorizes Call2Recycle to use specialized UN Packaging for the transport in commerce of damaged, defective and/or recalled Lithium Ion (Li-Ion) or Lithium Metal batteries, and provides  alternative requirements for hazardous materials training and container battery limitations.

DOT Special Permit 21706
This special permit authorizes Call2Recycle to use UN Performance Packaging with granular fire suppressant material for the transport in commerce of End-of-Life Co-Mingled batteries.

DOT Special Permit (DDR) 20549
This special permit authorizes CellBlock FCS, LLC to use specialized UN Packaging for the transport in commerce of damaged, defective and/or recalled Lithium Ion (Li-Ion) or Lithium Metal batteries, and provides  alternative requirements for hazardous materials training and container battery limitations.  Call2Recycle is the exclusive distributor of CellBlock fire suppression solutions and is granted use of this special permit.

DOT Special Permit 20851
This special permit authorizes Call2Recycle to use specialized UN Packaging for the transport in commerce of Lithium Ion (Li-Ion) batteries and Lithium Ion (Li-Ion) batteries contained in equipment that exceed 300 Wh, providing alternative requirements for hazardous materials training and container battery limitations.

This Special Permit is authorized for use with:
UN3480, Lithium ion batteries including lithium ion polymer batteries, Class 9
UN3480, Lithium ion batteries contained in equipment including lithium ion polymer batteries, Class 9

! Emergency response information can be found in Section 147 of the U.S. Department of Transportation Emergency Response Guidebook. For 24/7 Emergency Response, contact Infotrac at 1-800-535-5053.

DOT Special Permit (DDR) 20910
This special permit authorizes CellBlock FCS, LLC to use specialized UN Packaging for the transport in commerce of damaged, defective and/or recalled Lithium Ion (Li-Ion) or Lithium Metal batteries, and provides alternative requirements for hazardous materials training and container battery limitations. Call2Recycle is the exclusive distributor of CellBlock fire suppression solutions and is granted use of this special permit.

Call2Recycle Certificate of Recycling
Our program participants can request to receive a Certificate of Recycling that verifies the shipper, receiving facility, and weight of each shipment. Materials received on the Certificate of Recycling are processed in accordance with transportation and environmental regulations.

Responsible Recycling (R2) Certificate
This certificate recognizes Call2Recycle as R2v3 certified under the Sustainable Electronics Recycling International (SERI) standards.

Certificate of Liability Insurance
Call2Recycle carries liability insurance which includes general liability and pollution legal liability. It provides coverage for pollution claims filed against Call2Recycle collection and processing facilities and approved transporters.

ISO 45001:2018
This certificate confirms that Call2Recycle follows the ISO 45001 Occupational Health and Safety standards for the management of the collection of batteries and cellphones and their distribution to downstream processors for recycling.

ISO 14001:2015
This certificate confirms that Call2Recycle follows the ISO 14001 Environmental Management Standards for the management of the collection of batteries and cellphones and their distribution to downstream processors for recycling.

ISO 9001:2015
This certificate confirms that Call2Recycle follows the ISO 9001 Quality standards for the management of the collection of batteries and cellphones and their distribution to downstream processors for recycling.

ISO 27001
The management of Information Security for the Cloud (SaaS) services and End Points used by Call2Recycle’s fully remote workforce, which operates in Microsoft 365, supporting the following services: Information Security, Access and Permissions, Deployment/Recovery, and Order Processing.

Call2Recycle maintains audit summaries and documentation for its network of approved downstream vendors, which are available upon request.